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Developing Expertise in
Work-Based Learning and
Teaching Assessment (DELTA)
www.deltaproject.eu

Questifying motives and needs Those who are interested in the other Why is that so important to you?
person's needs and motives can find What do you need so that you can get
out which intentions and wishes are the job done faster?
behind a behaviour by using How is it that you are so often late?
W-questions. The interested question
has a positive effect on the
relationship and the future work.

Considering one's own behaviour . If you want to empathize with others,
you must have learned to critically
rethink your own behaviour. He is What part do I have in the conflict?
aware of the effect of his behaviour. What triggers my permanent irritability
He deals openly and honestly with his and dissatisfaction with my
strengths and weaknesses and thus employees?
gains credibility and prestige.

Listening actively Who listens actively, is responsive to Did I understand you correctly that
his interlocutor and first deals with his you often come too late because...?
own opinion cautiously. He asks Is it true that...?
questions with interest, confirms what What do you mean by...?
he has heard through repetition and
keeps eye contact. He has patience
and does not interrupt the other
person. He can endure pauses,
although they could mean fear or
helplessness.

4.2.Mentoring scheme: personality of the trainer and knowledge, skills,
competences

The trainer is a mentor and coach who has a variety of tasks such as:

● Prepare and conduct the training period in consideration of the existing training regulations
● (Know how to) teach this occupation
● Prepare the examination standard (know what a trainee needs to know in order to pass the exam)
● Cooperate with the vocational school and other players
● Develop the character of the trainee
● supervise the trainees
● Control and appraise the progress of the trainees
● Assess the performance

IO2:​ ​Toolbox for Tutors and Mentors DELTA - 2017-1-UK01-KA202-036810 Seite 25

This project
has been funded with support from the European Commission. This
publication [communication] and all its contents reflect the views only of the author,
and the Commission cannot be held responsible for any use which may be made of the information