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Developing Expertise in
Work-Based Learning and
Teaching Assessment (DELTA)
www.deltaproject.eu

• Make sure that the learner understands the instructions in the workplace.

• Appoint a supervisor and decide who is implementing the internship introduction.

• Make sure that the supervisor has knowledge of risky tasks and can show a safe way of
working. If requirements exist for inspection, a protective device or personal protective
equipment, then these must be adhered to.
• Inform the safety representative about the student's tasks.

The learner should:

• be security conscious

• find out the instructions that apply in the workplace

• clarify ambiguities - ask their supervisor

4. Implementing the training: some basic pedagogy

4.1.How to deal with an young learner? Hints on communication
In the hectic pace of everyday business, communication is often neglected and limited to "door-to-door"
conversations. This often leads to misunderstandings and conflicts. These can be created more easily from
the world, if the following aspects are considered.

Tipps for communication How?

Good basic conditions promote the Arrange an appointment in the case of conflict,
discussion success avoid a spontaneous discussion, since
expressions, which are affected by strong
feelings, can be unobjective and hurting. The
fronts can continue to harden.

Take necessary time No discussion “door-to-door”, because it
remains without obligation and leads to nothing.

Avoid all disturbances Choose a neutral and undisturbed location.,
Create a pleasant atmosphere. Reduce tensions and anxieties by starting with
a general topic, e.g.: "I hope you had a good
working day."

IO2:​ ​Toolbox for Tutors and Mentors DELTA - 2017-1-UK01-KA202-036810 Seite 23

This project
has been funded with support from the European Commission. This
publication [communication] and all its contents reflect the views only of the author,
and the Commission cannot be held responsible for any use which may be made of the information